SHOPPING INFORMATION

If washed using the stated guidelines within the garments, they should not shrink in the wash. When ironing your garment, please remember not to iron directly on the print.

Simply post the item to us within 14 days, enclosing your invoice and a note explaining the problem and specifying whether you would like a replacement or a refund.

Our address is:

Gothitude

360 Ball Road

Llanrumney

Cardiff

CF3 5NH

United Kingdom

Replacement items are sent out within 2-3 working days of receipt of the faulty/incorrect item. Please check the delivery information page for details of when you can expect your replacement item to arrive.

Refunds are made within 5 working days of receipt of returned items.

Yes, we ship worldwide.

You will receive an email notification once the order has been sent out. If you have not received this email, please log in to your account on our website to check the status of your order.

We know that some countries have no postcode, however we cannot allow customers from a country with postcode (like UK) to order without it, to ensure the goods being correctly delivered. If your address has no postcode, simply fill the field with some characters ( e.g.: a dash [-], “0”, “0000”). Don”t forget to double check your real address though (house number, street name and city).

Yes. All orders placed online are done so using a secure server. Your details are never revealed to us and payment is authorised directly via the bank. Once your payment has been authorised, your products will be prepared for shipping.

We accept all major credit cards & PayPal.

when the order is received;

when the order has been paid for;

when it has been sent out.

You can also check the status of your order by logging in to your account. You will be able to see details of all your previous orders and check the status of any orders that are still being processed.

PAYMENT INFORMATION

We aim to process and pack your order within 24 Hours but during busy days it may take a little longer. Orders are shipped via Royal Mail and generally take 2-3 working days for UK orders, 7-10 working days for Europe and generally 7-21 working days for all other, worldwide orders.

Please allow for the combined processing and delivery time before contacting us regarding your order; rest assured, it’s on it’s way!

 There is a flat rate delivery charge of £2.99 for UK and European orders and £4.99 for worldwide orders.

We currently offer free shipping for UK orders above £30

We also offer free shipping for Worldwide order above £75

 Yes, we do send our orders tracked and we will send tracking numbers once the parcel is on its way.

Unfortunately we don’t at the moment. During these unprecedented times we are running with limited staff

 You will receive an email notification once the order has been sent out. If you have not received this email, please log in to your account on our website to check the status of your order.