Important Notice for Christmas Deliveries

Our Chritsmas cutoff dates are out now!

Please note that courier services are under alot of pressure due to COVID. Even though we have been assured guaranteed delivery by our partners, there can be exceptions. Don’t wait for last minute, please place your order now to avoid disappointment.

RegionShipping ServiceLast Date for Guaranteed Delivery
Rest of WorldStandard10th December
EuropeStandard17th December
UKStandard21st December
Rest of WorldExpress22nd December
EuropeExpress22nd December
UKExpress23rd December
Christmas Orders Cutoff dates

Introducing new delivery rates and International Express delivery (1-2 day tracked delivery)

Enjoy a flat rate on our delivery, which means our postage are always the same, no matter the number of items you order

ServiceCost(Flat Rate)Dispatch Aim
UK – Standard
Order Under £30
£1.992 to 4 days
UK – Standard
Order Over £30
Free Delivery2 to 4 days
UK – Express
Order Under £100
£4.99Next working days(Order before 1PM)
UK – Express
Order Over £100
Free DeliveryNext working days(Order before 1PM)
Europe
Order Under £50
£5.993 to 7 days
Europe
Order Over £50
Free Delivery3 to 7 days
Rest of World£9.997 to 10 days
Express Delivery
Western Europe & USA *
From £15Next working days(Order before 1PM)USA:2 working Days
Express Delivery
Eastern Europe **
From £20Next working days(Order before 1PM)
Shipping Charges

Although we try to keep our postage prices to the lowest for our customers, please note that all prices stated are subject to unannounced changes at our complete discretion. .

We cannot deliver to a PO BOX Please do not set the delivery. In doubt or if you have a question, please contact us.

UK Express: This service ensures you will receive any order placed before PM the next working day.
Please Note: There is no Saturday delivery with this service. This means that an order placed after 1PM on a Thursday will be delivered on the next Monday. Any order placed after 1PM on Fridays and during the weekend will be dispatched on the next Monday. if your order includes any out of stock items they will follow on at a later date via our standard courier. if all of your order is unavailable we will contact you for additional guidance. Also Some location in the UK may take longer than 24 hours to deliver. These locations include Scottish Highlands and Islands, part of Northern Ireland, isle of Man, Jersey, Guernsey, isle of Scilly.

* USA, Ireland, Netherlands, Belgium, Luxembourg, France, Germany, Spain, Portugal, Denmark, Finland, Sweden, Austria, Italy. Order before 1PM and get delivery on the next working day. USA is next two working days. Order placed on Friday after 1PM (UK time) and during weekends will be dispatched on the next working day.

** Estonia, Lithuania, Latvia, Poland, Czech Republic, Slovakia, Slovenia, Hungary, Romania, Bulgaria, Greece, Malta. Order before 1PM and get delivery on the next working day. USA is next two working days. Order placed on Friday after 1PM (UK time) and during weekends be dispatched on the next working day.

We use Royal Mail, APC, TrakPak and DHL for our postal services, but please note that we can temporarily or permanently change it to another courier company at our discretion.

To improve our customer, experience, courier companies may send instant email updates and / or text updates about your parcel. Please contact us if you need more information.

It is the customer’s responsibility to provide us a correct address for delivery. it is also the customer’s responsibility to clear any possible customs charges for any order outside the EU.

You must select the correct shipping/delivery country when prompted to in our checkout section. if you have entered an incorrect country by mistake and have received a cheaper shipping rate, we will need to get in contact to re-evaluate the shipping costs and total value of the order.

You must select the correct shipping/delivery country when prompted to in our checkout section. if you have entered an incorrect country by mistake and have received a cheaper shipping rate, we will need to get in contact to re-evaluate the shipping costs and total value of the order.
This may cause delays in processing your order.
Be aware that delays can occur with your countries Customs and Excise and these delays are outside our control. We cannot be held responsible for postage delays or items lost or damaged once dispatched.

Returns

We genuinely believe that we are offering a high quality product. If for any reason you are not completely satisfied with any product purchased from us, we will be happy to exchange the item or refund your money. Simply return the item to us within 30 days, enclosing your invoice and a note explaining the problem and specifying whether you would like a replacement or a refund.

Our address is:

Gothitude
360 Ball Road
Llanrumney
Cardiff
CF3 5NH
United Kingdom

If you are still unsure, please feel free to contact us or email us at sales@gothitude.com